If your trip exceeds 15 miles, whether you selected the flat rate service package or our hourly service; mileage is calculated and you are given the difference.

Ask us about our rates for miles after exceeding the 15 miles one-way.

Please let your booking specialist know that you have a big project.

If you require more than one trip due to the amount of furniture / belongings you own; we can offer a discount on our second trip options.

Second trips are considered unscheduled, if you did not disclose the amount of belongings your service contains; we may not be able to schedule you the same day for a second trip based on our schedule.

If you discussed your project in detail with out booking specialist, your service will be given priority and will be given a bigger window of time to perform a same-day scheduled second-trip.

A moving service that is calculated based on the amount of time the service is performed.

All of our hourly moving services start a 2 hour minimum.

Our minimums start at

2/hrs for 2 movers

3/hrs for 3 movers

4/hrs for 4 movers

No, we leave until the job is done!

We charge per quarter on the clock after the hourly minimum! Not the hour, every quarter!

Saves you money.

We provide the manpower, transportation, assembly, disassembly, furniture blankets, bands, straps, hand-trucks, and tools.

YES and NO.

If you are currently residing or will be residing in a 3+ story home or apartment with no access to elevator, it’s our policy to assign 3 movers to your service.

Our policy does not enforce any step or flight-fees, we simply assign an additional mover to your service.

** Due to workload and efficiency, it is our goal to perform your service at 100% safely.

Our moving experts can perform uninstalls, and installs during your move.

Ground floor to ground floor. No stairs involved.

Some items are subject to floor level staging due to the weight values and overall dimensions.

Yes and Yes!

We can provide a certificate of insurance (COI) on demand.

If your complex requires us to add them as additional insured, please let us know ahead of time, at least 4-7 business days.

Definitely! You are more than welcome to cancel.

Disclosure**

In order to ensure that we can provide the highest level of service to all of our customers, we require a non-refundable travel fee upon booking, regardless of cancellation.

This fee covers the cost of our team's travel and preparation for your move, and allows us to reserve our time and resources exclusively for your move.

Our travel fee is good for rescheduling for up to 20 calendar days passing the day of your scheduled service, rescheduling is subject to availability.

If the Customer cancels within 48 hours of the scheduled moving date, a cancellation fee will apply and any travel fees paid upon scheduling Eco Movers LLC’s services will be forfeited under our travel fee policy; the estimated total cost will be charged on the customer's added card on file.

Estimated total cost will be calculated based on Eco Movers LLC’s pricing schedule.

Under full-moving services; A 1.5 hourly rate fee will be charged according to the scheduled Customers service.

Hourly rates will be presented in agreement of our services.

Under interstate moving services; A 20% fee will be charged according to the total balance calculated per cubic foot, miles between customer pick up and drop off locations, and fuel consumption.

This balance will be presented in agreement of our services.

While we understand that unforeseen circumstances may arise, our non-refundable policy ensures that we can continue to provide the exceptional service that our customers have come to expect.

Cancellations made within 48 hours of the scheduled moving date, a cancellation fee will apply and any travel fees paid upon scheduling Eco Movers LLC’s services will be forfeited under our travel fee policy; the estimated total cost will be charged on the customer's added card on file.

Estimated total cost will be calculated based on Eco Movers LLC’s pricing schedule.

Under full-moving services; A 1.5 hourly rate fee will be charged according to the scheduled Customers service.

Hourly rates will be presented in agreement of our services.

Under interstate moving services; A 20% fee will be charged according to the total balance calculated per cubic foot, miles between customer pick up and drop off locations, and fuel consumption.

This balance will be presented in agreement of our services.

Failure to pay this fee within 3 Day(s) of the cancelled service date will result in legal action, as permitted by applicable laws and regulations.

We understand that unforeseen circumstances may arise, but we kindly request your understanding and cooperation in honoring our cancellation policy.

ECO MOVERS LLC values your commitment and timely communication, as it enables us to better serve all our customers efficiently.